Legal agreement for use of our website.
Special Shipping Notice
Due to current world circumstances there are safety concerns with shipment of products; we have had occasional issues with our shipping companies and unpredictable customs procedures. Although we will take measures to mitigate these risks and pursue avenues to get shipping issues resolved on your behalf, once we ship your products you accept all risks and liabilities to the removal or damage of any products in your package.
We cannot ship to Spain or Sweden. Australia and New Zealand may take up to 30 days extra due to local restrictions. Customs have lately been rejecting packages at the border, therefore, we do not recommend any product shipments to Spain or Sweden. If you insist on shipping to Spain or Sweden you accept all risk, liability, and responsibility for your products in your package.
NOTE for Holiday Shipping: We will not ship any products from the 22nd of December until January 5th. You can place your order but it will not be shipped until the week of January 5th. Thank you for your understanding and we apologize for any inconvenience.
General Shipping and Stock
In stock items are mailed out generally between 2-5 business days and 5-15 business days during special circumstances.
Backorders: we will send you a note if there is a back order so you can make a substitution or receive a refund for that item. Back ordered items can take 3-4 weeks to arrive back in stock depending on the item. Due to COVID restrictions there are no guarantees on shipping times and customs clearance can also take longer. Thank your for your patience. PLEASE CHECK YOUR SPAM folder for updates and tracking information before contacting us asking, as we have a high volume of emails that can take time to respond to.
We are NOT responsible for lost or stolen items. If you want a guarantee on your package please select the tracked package option; if the package goes missing we can file a claim. If you select the untracked option, there is no insurance on the package and we cannot recover costs or find out what happened to your shipment. It is the buyers own risk once the package has been shipped. If you have a truly missing package we will try to work with you to resolve the issue as fairly as possible.
If you are from Florida or California (or any warmer regions) we recommend using tracked packet so that the package is sitting less in a hot vehicle. We are not responsible for melted products! We package these items in many layers and if you order tracked packet then at least we have a claim with the post office.
If you have a rush order please make a note on check out and we will try to prioritize your package, but that is not a guarantee. If anything comes damaged please let us know and we will offer you a coupon to cover the issue or we will do our best to replace it.
Thank you for your support and we hope you enjoy our store!
For information about product returns please read our Return Policy.
We respect your concerns about your personal privacy and welcome your feedback. If you have questions, comments or concerns about our Shipping, please feel free to contact us below.
Get In Touch !
If you have any questions about the status of your order please understand that it takes us between 5 to 10 working days to process an order. You will receive a tracking number for your orders as soon as it has shipped.
Shipping can take between 2 to 8 weeks depending on your location. We are currently receiving a large amount of queries and it is taking us longer than usual to reply.
To get support for your purchases, please login to your account and click the support tab.
NOTE: We only support our customers with issues related to their shipments, thus we will not reply to any other query.
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